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Frequently Asked Questions

Is the Nav-Mat Compatible with my Sat Nav?
 
The Nav-Mat works with most suction mounted Sat Nav units as long as the arm which goes from the back of the unit to the suction is long enough.
To check this bend the arm down as if you where mounting it on a table, if there is approximately a 1cm gap between the table and the base of the Sat Nav unit it will be fine on the Nav-Mat.
 
Which Sat Nav models does the Nav-Mat not work with?
 
Firstly the Nav-Mat can be used with pretty much every Sat Nav, however, on some Sat Navs the manufacturer windscreen suction mounts provided with these units does not provide sufficient clearance height.
With the following models a GPS Windscreen Mount which will provide the necessary height can be purchased from the Southmid website. This windscreen mount can be purchased at half price when ordered at the same time as a Nav-Mat.
 
Tom Tom Go 520, 630, 720, 730, 920, 920T and XLv3.
 
What is the cost for delivery in the UK?
 
Postage and packaging in the UK is £3.00, if you order additional items the P&P cost increases to £7.50.
 
We are currently running a promotion, if you order a Sat Nav case usual price £15.00, this is available for half price (£7.50) if purchased with a Nav-Mat and no additional postage will be charged.
 
How soon will my order be despatched?
 
We aim to post orders on the day they arrive. We use First Class mail and the majority of our orders arrive the next working day, however, please allow 3 to 5 days.
 
Do you ship to Europe?
 
Yes we do ship to Europe and other countries. Please proceed with an order to get the exact shipping costs. Please allow up to four weeks for delivery.
 
Are my Credit Card details secure?
 
We use Barclay’s ePDQ service for processing credit cards. This is one of the most secure systems available. We do not get to see your card details, only confirmation that payment has been received.
 
How can I contact you?
 
Please send us an email to sales@southmid.com and we will reply or call you back within 24 hours.
 
Can I return the item if I am not happy upon receipt?
 
Southmid offer a full money back guarantee for all the products that we sell.